Lifetime Limited Warranty
Customer Service: 1-855-558-1222
Richfield Window Coverings’ blinds, shades, and shutters have a Lifetime Limited Warranty for as long as the original purchaser owns the blind(s), shade(s), or shutter(s), provided that such products were (1) properly installed; and (2) such products were made or assembled exclusively from original materials and components. Any resale or other transfer of product(s) and/or materials voids this warranty.
Discoloration or fading, chipping, or cracking, caused by exposure to the elements (sun, moisture, water) is normal on paints, stains, and textiles, and they are warranted for 3 years. Motorized components are warranted for 5 years. Cords are warranted for 7 years against fraying. Commercial/contract orders are excluded from this warranty.
This warranty does not cover any condition of damage to the blinds, shades, and shutters, or to the window, from unauthorized repairs, accidents, alterations, misuse, abuse, normal wear and tear, exposure to elements, fading, discoloration over time, or failure to follow the Richfield-approved instructions with respect to measurement, installation, cleaning, or maintenance. Improper, inappropriate, or unauthorized replacement parts, repairs, or maintenance voids this warranty.
Repair or remake of defective products is the sole remedy under this warranty and in no event shall Richfield be liable for costs to remove and/or reinstall the product. Repairs will be made with only like or similar parts. This warranty does not include shipping charges, costs of labor for measuring, installation, or trip charges. Warranty claims must be accompanied by proof of purchase, as well as details regarding the nature of the problem, location of the product, etc.
This warranty excludes all liability for removal of blind, shade, or shutter and re-installation in the same or another window, or damage to the window frame, glass, or any other portion of the window. Due to manufacturing, natural variations in color, grain, and texture in the products, Richfield is unable to guarantee exact matches on subsequent orders. Returns cannot be authorized due to these normal variations.
To obtain warranty service, please contact Richfield customer service at 1-855-558-1222. Repair or remake of defective products is the sole remedy under this warranty and in no event shall Richfield be liable for costs to remove and/or reinstall the product. Repairs will be made with only like or similar products/components.
This warranty is EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES OR WARRANTIES. All other warranties, both expressed and implied, are explicitly disclaimed. In no event shall Richfield be liable for INCIDENTAL OR CONSEQUENTIAL DAMAGES, or for any other direct or indirect damage, loss, cost, expense, or fee. Some states do not allow the exclusion or limitation of implied warranties, or incidental or consequential damages, so the above limitation may not apply to your state. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.